API Outage

Incident Report for Percy

Resolved

This issue was caused by a bad database query that was shipped to our API. This part of our system was turned off to mitigate the issue.

Many API requests would have timed out or 500 errored between the incident timeframe of: July 19 7:12 PM to 7:34 PM UTC. We're sorry for this issue.

Posted Jul 19, 2022 - 12:38 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 19, 2022 - 12:27 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 19, 2022 - 12:27 PDT

Investigating

We are currently investigating an issue where our API is not responding.

Posted Jul 19, 2022 - 12:25 PDT

This incident affected: API.