We're facing timeouts from our redis provider

Incident Report for Percy

Resolved

This incident has been resolved.
Posted Sep 20, 2021 - 09:09 PDT

Update

The backlog of jobs has been completed and we are monitoring for any further issues.
Posted Sep 20, 2021 - 08:32 PDT

Monitoring

Our Redis provider has mitigated the issue and we are now monitoring. We expect that builds will be slow to process or will timeout until the backlog has been worked through.
Posted Sep 20, 2021 - 07:05 PDT

Identified

The issue has been identified and we are working on mitigating the issue.
Posted Sep 20, 2021 - 05:39 PDT

Update

We are continuing to investigate this issue.
Posted Sep 20, 2021 - 05:03 PDT

Investigating

We are currently investigating this issue.
Posted Sep 20, 2021 - 04:28 PDT
This incident affected: API and Rendering infrastructure.